THE NGN APPROACH
NGN specializes on delivering the highest level of transportation services at cost effective rates while setting a higher transportation standard improving quality.
THE NGN ADVANTAGE
As a local South Florida leader in NEMT services, NGN has an impressive track record of working with our clients to manage all their transportation needs. NGN serves as a true partner in quality transportation.
Managing the complex and dynamic needs of a transportation network can be daunting. NGN has the experience in South Florida to quickly and efficiently get patients to all their non ambulatory medical needs Safe, Secure and On Time.
NGN gold standards for customer service and safety, allowing our clients to rest assured that their patients are in good hands.
With reduced funding and a rising demand for transportation, NGN helps our clients do more with less, with our specialized programs we help lower NEMT costs by up to 25%.
NGN ensures the most cost-effective mode of transportation by reducing fraud and deploying other best practices. NGN introduces efficiencies to help our clients make the most of their transportation dollars.
Technology is the heart of NGN’s operations, enabling automation, protocol adherence, error reduction, and instant access to data.
Our state-of-the-art phone system links our customer service centers, preventing down-time and allowing calls to be routed based on capacity and call volume. Additionally, online portals give our clients convenient access to trip scheduling, resources, and reports at any time of the day.
Each year, NGN’s customer service centers handles a very large influx of calls while maintaining industry-leading customer satisfaction rates exceeding 95%.
Our contact centers also meet and exceed National Committee for Quality Assurance standards for speed to answer and abandonment rates. NGN provides multilingual services to ensure our customers and the patients experience a friendly, helpful transportation.